We are a personal shopping service for customers wishing to purchase items from the Walt Disney World theme parks and resorts. We aren't able to offer customer service for items purchased at Disney Stores, ShopDisney.com or for items you purchased yourself at the theme parks.
If you are contacting us because you'd like to make a return, please review our Returns Policy page first.
My Disney Shop
353 Honeybee Lane
Polk City, FL 33868
Due to time constraints and the large number of emails we receive daily, if your question has been addressed in our Frequently Asked Questions section, we will not be able to respond to your email.
Here is the link to our Frequently Asked Questions page: