Returns and Cancellations – My Disney Shop
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Returns and Cancellations

Order Cancellations:

If you’d like to cancel your order before it ships out, you can contact us and let us know.  Please include your order number with your email.

We are charged a processing fee when we accept payments on our website and unfortunately those fees are not refunded when we cancel an order.  As such, if an order is canceled, the processing fee for your order will not be refunded. The processing fee is 2.9% of the order total (including shipping) plus 30 cents.

Example: If your order total comes to $100, the processing fee is $3.20.  If you cancel your order before it ships, you will be refunded a total of $96.80.

If you purchased the Route shipping insurance, unfortunately we won't be able to refund that amount if you cancel your order.  The insurance company collects that fee directly from our account and doesn't issue refunds for cancelled orders.

If your order is canceled because we were unable to find some or all of the items, you will not be charged the processing fee.

Returns and Exchanges:

Our returns window lasts 14 days. If 14 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange. 

All returns will be subject to a 4% restocking fee.  Buyers are responsible for return shipping costs.  The original shipping fee for the transaction will not be refunded.

To be eligible for a return, your item must still be in unused/unopened condition.  If it had tags attached, it must still have them attached.  If it was inside packaging, the packaging must not have been opened.  If the item has been opened or used, we cannot accept a return for it.

There are some items that we cannot take returns for under any circumstances.  These include:

  • Food items (whether they've been opened or not)
  • Custom-printed MagicBands
  • Anything that has been personalized

Any item not in its original condition or that is damaged or missing parts for reasons not due to our error are not eligible to be returned.

Refunds Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Refunds will be rejected if the item is not in its original condition or if something other than the item purchased is returned. 

If the return has been rejected, we will send the item(s) back to you at your cost.

For approved refunds, a credit will automatically be applied to your original method of payment, within a certain amount of days.  This amount of time can vary depending on your credit card provider/bank.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping Information:
To return your product, please contact us.  Please include the order number with your request.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs from the order are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.